This article covers the most common issues Volensy users encounter with TradingView indicators and provides step-by-step solutions for each one. If your indicators are not loading, showing “invite-only,” displaying incorrect signals, or performing poorly, work through the relevant troubleshooting section below.

Issue: Indicator Shows “Invite-Only”

Symptom: When you search for a Volensy premium indicator on TradingView, it displays an “invite-only” tag and you cannot add it to your chart.

Cause: Your TradingView account has not been granted access to the premium indicator. This typically means your subscription is not active or your TradingView username is not correctly linked.

Step-by-Step Fix

1. Check your subscription status. Log in to your Volensy dashboard and verify that your membership badge shows “Gold Active” (or “Platinum Active”).

1. Verify your TradingView username. On your Volensy dashboard, check that you have entered your correct TradingView username. This is how Volensy provisions indicator access. Even a small typo will prevent access from being granted.

1. Wait for provisioning. After subscribing or updating your TradingView username, allow up to 15 minutes for access to be provisioned. Whop Apps handles this automatically, but there can be a short delay.

1. Refresh TradingView. Close and reopen your TradingView chart, or do a hard refresh of the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).

1. Try a different browser or incognito mode. Sometimes TradingView caches permissions. Opening an incognito window and logging in fresh can resolve the issue.

1. Check email match. Your Google login email on Volensy must match your Whop checkout email. If these differ, your subscription may not link correctly, and indicator access will not be granted.

If none of these steps resolve the issue, contact Volensy support with your Volensy email, TradingView username, and a screenshot of the error.

Issue: Indicators Not Loading on Chart

Symptom: You have added a Volensy indicator to your chart, but it does not display any data, signals, or the info panel. The chart area where the indicator should appear is blank.

Step-by-Step Fix

1. Reduce chart complexity. If you have many indicators loaded simultaneously, TradingView may struggle to render all of them. Remove other indicators temporarily and test the Volensy indicator alone.

1. Check your internet connection. Indicators require a stable connection to load real-time data. A slow or intermittent connection can cause indicators to fail to render.

1. Switch timeframes. Change the chart timeframe (e.g., from 1H to 4H and back). This forces TradingView to recalculate and redraw the indicator.

1. Remove and re-add the indicator. Right-click the indicator name in the indicator panel, select Remove, then add it again from the Indicators menu.

1. Check the asset. Ensure the chart is showing a supported asset. While Volensy indicators work on most TradingView-supported assets, some very illiquid or exotic instruments may not have enough data.

1. Clear browser cache. Cached data can sometimes interfere with indicator rendering. Clear your browser cache and reload TradingView.

1. Try a different browser. If the issue persists, try Chrome, Firefox, or Edge. TradingView is optimized for modern browsers.

Issue: Wrong Signals Displaying

Symptom: The indicator is loaded and showing signals, but the buy and sell markers appear at unexpected or seemingly incorrect positions.

Step-by-Step Fix

1. Check your timeframe settings. This is the most common cause of unexpected signals. Each Volensy indicator is optimized for specific timeframes (typically 15M to 4H). If you are using a very low timeframe (1M, 5M), the indicator may generate excessive noise. Switch to a recommended timeframe and compare.

1. Verify indicator settings. Click the gear icon on the indicator to open its settings. Ensure you have not accidentally changed default parameters. If you are unsure, click “Reset” or “Defaults” to restore the original configuration.

1. Check the chart type. Volensy indicators are designed to work with standard candlestick charts. If you are using Heikin Ashi, Renko, or other chart types, signal positions may differ from what you expect. Some indicators (like ATR & SuperTrend) support Heikin Ashi, but verify in the specific indicator’s documentation.

1. Understand signal timing. Signals are generated at the close of a candle, not during its formation. A signal that appears mid-candle is a repaint issue on TradingView’s side. Wait for the candle to close to confirm the signal is valid.

1. Consider market conditions. During extreme volatility or low liquidity (e.g., weekends for crypto, holidays for stocks), signals may behave differently than in normal market conditions. This is expected behavior, not a bug.

Issue: Indicator Settings Reset

Symptom: You customized the indicator settings (colors, parameters, visibility), but when you reload the chart, the settings have reverted to defaults.

Step-by-Step Fix

1. Save as a chart template. After configuring your indicator settings, save the entire chart layout as a TradingView template:

– Click the layout name at the top of the chart.
– Select “Save” or “Save As.”
– Name your template (e.g., “Volensy Setup – BTC 4H”).

1. Use TradingView’s indicator templates. When you customize an indicator’s settings, you can save those specific settings as an indicator template:

– Open the indicator settings (gear icon).
– Configure your preferred parameters.
– Click “Save As Default” or “Template” (depending on your TradingView plan).

1. Check your TradingView plan. Some chart-saving features require a paid TradingView account. Free TradingView accounts may have limitations on saved layouts.

1. Avoid clearing browser data. If you regularly clear cookies and cached data, TradingView may lose locally stored preferences. Consider excluding TradingView from your browser cleanup routine.

Issue: Indicator Performance Is Slow

Symptom: Your TradingView chart loads slowly, lags when scrolling, or freezes when the Volensy indicator is active.

Step-by-Step Fix

1. Reduce the number of loaded indicators. Each indicator consumes processing resources. Try running only one or two Volensy indicators at a time.

1. Increase the chart timeframe. Lower timeframes load more data points. Switching from 1M to 15M or 1H significantly reduces the data load.

1. Close other browser tabs. TradingView uses significant browser memory. Close unused tabs to free up resources.

1. Disable unnecessary overlays. Turn off drawing tools, additional data feeds, or other chart elements you are not actively using.

1. Use Chrome. TradingView performs best on Google Chrome. If you are using a different browser, try switching.

Quick Reference: Troubleshooting Checklist

Use this checklist to diagnose most indicator issues:

| Check | Action |
|——-|——–|
| Subscription active? | Verify on Volensy dashboard |
| TradingView username correct? | Check profile settings |
| Email match? | Google login email = Whop checkout email |
| Correct timeframe? | Use 15M to 4H for best results |
| Default settings? | Reset indicator to defaults and test |
| Internet stable? | Test connection, try wired if possible |
| Browser up to date? | Update Chrome/Firefox/Edge |
| Too many indicators? | Remove extras, test one at a time |

If you have worked through this checklist and the issue persists, contact Volensy support with a detailed description of the problem, your TradingView username, and screenshots.

*See also: Adding Volensy Indicators*
*See also: Indicators Overview*
*See also: Contact Support*